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Order Status
How do I place a free trial order?
	Our easy Free Trial Promotion ordering process takes only three steps to complete. Free Trial Promotion orders can be placed securely online at SleepSquares.com. Free Trial Promotion orders are available to new customers only and limited to one per person.
How do I place an order?
	Our fast, convenient ordering process takes only a couple of minutes to complete. Orders can be placed securely online at SleepSquares.com.
Has my order shipped?
	Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
I received damaged or incorrect items?
	If there is a problem with your order, please contacting Customer Service at 855-SLEEP85 / 855-753-3785 immediately. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. Please do not discard any items unless you have been directed to do so by a Customer Service representative.
When will my backorder arrive?
	Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.